Effective Date: October 4, 2024
At Orangekart, operated by Right Billion Business Private Limited, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website orangekart.online and related services. By accessing our website, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
(a) Personal Information
-
Name, email address, phone number, billing and shipping address.
-
Account login details if you register with us.
(b) Payment Information
-
Payment details (UPI, card details, net banking, wallet).
-
Payments are processed through secure third-party gateways. We do not store complete card/payment information on our servers.
(c) Technical & Usage Data
-
IP address, browser type, operating system, device details.
-
Pages visited, time spent, order history, preferences.
(d) Cookies & Tracking
-
Small files (cookies) that help improve your browsing, remember preferences, and analyze site usage.
2. Purpose of Collection & Use
We collect and use your information for purposes including:
-
To process and deliver your orders.
-
To provide customer support and respond to inquiries.
-
To improve our website, products, and services.
-
To send updates, offers, and promotional messages (with opt-out option).
-
To ensure legal compliance and prevent fraud.
3. Information Sharing
We respect your privacy and do not sell your data. Your information may be shared only in the following cases:
-
Service Providers: With third-party partners who help us with payment processing, logistics, delivery, IT support, and marketing.
-
Legal Obligations: When required under Indian law, court order, or government authority.
-
Business Changes: In case of merger, acquisition, or transfer of business.
4. Data Security
We follow reasonable security measures under Indian IT laws and industry practices to protect your data from unauthorized access or misuse. However, no system is completely secure, and we cannot guarantee 100% protection.
5. Your Rights (As per Indian Law)
You have the right to:
-
Access the personal information we hold about you.
-
Request correction or update of inaccurate details.
-
Request deletion of your data, subject to legal requirements.
-
Opt-out of marketing communications at any time.
You can exercise these rights by contacting us (details below).
6. Cookies
Our website uses cookies to improve user experience. You may disable cookies in your browser settings, but some features may not work properly.
7. Data Retention
-
We retain your personal information for as long as necessary to:
-
Fulfil the purposes outlined in this Privacy Policy,
-
Provide you with our services,
-
Comply with legal, tax, and regulatory obligations,
-
Resolve disputes, and
-
Enforce agreements.
-
-
Customer Account Data: Retained until you request deletion or your account is inactive for 3 years.
-
Transaction Records: Retained for at least 8 years (as required under Indian tax and accounting laws).
-
Marketing Data: Retained until you unsubscribe or opt-out.
-
After the retention period, we securely delete or anonymize your data.
8. Children’s Privacy
We do not knowingly collect personal data from children below 18 years of age. If we become aware that a child has shared personal data with us, we will delete it immediately.
9. Updates to This Policy
We may revise this Privacy Policy as per changes in law or business requirements. The updated version will always be available on our website with the revised Effective Date.
10. Contact Us
For questions, concerns, or complaints regarding this Privacy Policy, please contact:
Company Name: Right Billion Business Private Limited
Website: orangekart.online
Phone: +91-9348695102
Email: support@orangekart.online
Registered Address: Right Billion Business Private Limited, Plot No: 3987/6092/1101, Near Puri NH Side, Pandra, Bhubaneswar, Khordha, Odisha, 751025